Order Info

To check your order status, please login to your account if you set one up, or contact the gallery directly.

Terms and Conditions

Payment is authorized and captured at the time an order is placed. Merchandise ships according to stock status, and most items ship within 24 hours. If an item is out of stock, ship times are communicated immediately. If the ship time is unacceptable, we will cancel your order at once.


All jewelry orders within the continental US qualify for free USPS First Class Mail shipping. Most home accessories qualify for free USPS, FedEx Ground or UPS Ground shipping. Free shipping information will be displayed on each product's individual page. Please note, all orders exceeding $200 require Signature Confirmation. We do our best to stock the items you see on our website. Beside each product, you will see "Availability" and/or stock status. All "In stock" items ship within 24 hours. If an item is "Out of stock" or "On Order", but available for purchase, you will be notified within 1 business day of the estimated ship time. All items with estimated ship times reflect the designer's usual production schedule. It is important to note that if an expedited shipping option is chosen, the order will be expedited as directed once it has been received by the designer/artist. In the event an item sells out before the stock status is changed, you will be notified immediately. All expedited shipping requests received after 2pm on Friday will not be shipped until the following Monday. Expedited shipping charges are nonrefundable in the case of adverse weather conditions.

If your purchase is time sensitive, it is best to call or send an email to the gallery to inquire about up-to-the-minute availability.

International Shipments

We ship to the following countries: Canada, Australia, England, Germany, Japan, France, Netherlands, UK, Wales, Sweden and Poland. Shipping method options and charges from USPS and UPS, (including expedited shipping)are presented before the shopper finalizes the purchase. It is important to note that each country imposes its own duties and/or brokerage fees on imported goods. The Giving Tree Gallery is not responsible for additional fees incurred from purchase, or for lost packages shipped internationally. If you do not see your country listed, and would like to purchase from us, please contact us.

For jewelry orders only, we offer free USPS First Class Mail shipping to Canada to help offset the cost of duties and taxes that may be imposed by the Canadian government. To learn more about your estimated duties and taxes costs - click here